Bellver Blue Tech Zone
    /

    Delete your app account

    Last updated: 6 August 2026

    This page explains how to delete your account on the Blue Tech Zone mobile app, developed by COSTA BELLVER, S.A., and exactly what happens to your information.

    You may delete your account and the personal data associated with it at any time.

    How to request it

    From the app, if you have it installed: go to your profile, section Privacy and security, and tap "Delete my account". We will ask you to confirm, and you will receive an email once the request has been registered.

    Without the app: write to us at [email protected] with the subject "Delete account", from the same email address you used to register. If you write from a different address, we will need to verify your identity before proceeding.

    We will process your request without undue delay and, in any event, within the maximum period of one month established by the General Data Protection Regulation.

    What is deleted

    • Your login account: we also request its deletion from the identity provider you sign in with.
    • Your email address and your profile photo.
    • Your name, which is anonymised in our systems.
    • Your date of birth, if you had provided it.
    • Your app interests and preferences, including your home screen configuration.
    • Your device identifier used to send notifications.
    • Your session on the devices where you were signed in.

    What is kept, and why

    • Records of your bookings and registrations, in anonymised form, for 5 years. We need them to meet legal obligations and handle any claims relating to those services. They will no longer be linked to your identity.
    • Minimal audit trails, without any profile data: the access log and the history of the acceptances and consents you gave us. They are the evidence that we have complied with our data protection obligations.
    • Backups, for a maximum of 30 days, on a rolling retention basis. After that period, your data also disappears from them.
    • Any data that a legal obligation requires us to keep, only for the period set by that obligation.

    Before you continue

    Deleting your account is irreversible. You will lose access to your booking and registration history and to the content reserved for Blue Tech Zone members. If you want to come back later, you will have to create a new account.

    If you prefer to take a copy of your information before deleting it, you can download your data from the app: profile → Privacy and security → Download my data.

    If you are a parent or legal guardian

    If you want us to delete the account of a minor in your care, write to us at [email protected] stating "Delete account" and we will do so.

    More information

    See the Blue Tech Zone app Privacy Policy for full details on what data we process, for what purpose and for how long. For any data protection query, write to us at [email protected].