Terms and Conditions of the app
Last updated: 6 August 2026
These general conditions (hereinafter, the "Terms") govern access to and use of the Blue Tech Zone mobile app (hereinafter, the "App"), owned by COSTA BELLVER, S.A.
1. Identification of the service provider
In compliance with Article 10 of Spanish Law 34/2002, of 11 July, on information society services and electronic commerce, the following details are stated:
COSTA BELLVER, S.A. (hereinafter, the "Provider") Tax ID: A12102703 Registered address: Calle María Rosa Molas, 6 bajo, 12004 Castellón de la Plana (Castellón), Spain Email: app@bluetechzone.com
"Blue Tech Zone" is the trade name under which the Provider carries out its activity.
2. Purpose and acceptance
The App is the digital channel for accessing the services of the Blue Tech Zone residential resort, and allows the user (hereinafter, the "User") to make bookings at the resort's restaurants, register for events and experiences, consult the activity schedule of their programme where applicable, access information about the surroundings and the resort's informational content, and manage their profile and account.
Creating an account and ticking the acceptance box provided for that purpose imply the full and unreserved acceptance of these Terms and knowledge of the Privacy Policy. A User who does not accept the Terms must refrain from using the App.
Nature of the service. The App is an access and management tool. The services the User books or contracts through it are physically provided at the resort and may belong to third parties, subject to their own conditions, without their being contracted through the App altering that relationship.
3. Conditions of access
3.1 Minimum age
Use of the App requires the User to be at least 14 years old.
Users aged 14 and 15 additionally require the authorisation of the holder of their parental responsibility or guardianship in order to create the account and use the App.
Acceptance of these Terms during registration entails the User's declaration that they meet the minimum age required and that they hold, where applicable, the authorisation referred to above. The Provider keeps a record of that acceptance, stating its date and the version of the Terms accepted.
Where the above requirements are found not to be met, the Provider will delete the account. Holders of parental responsibility or guardianship of a minor may request the deletion of their account by writing to app@bluetechzone.com.
3.2 Link with the resort
The App is intended for people linked to the Blue Tech Zone resort, in the following ways:
- Residents, who create their account and sign in directly.
- Visitors linked to a company or programme, who enable their access using the BTZ code provided by the relevant entity or by their host.
The BTZ code is personal and non-transferable. Its use by a third party will grant access to the content associated with the User's programme.
The Provider may condition, suspend or revoke access to the App when the User's link with the resort ends.
4. User account
4.1 Accuracy of the data. The data provided on registration must be true, accurate and up to date. The User may amend it at any time from their profile.
4.2 Personal nature of the account. The account is personal and non-transferable. The User may not assign it or allow its use by third parties. One account per person is allowed.
4.3 Login credentials. The User is responsible for safeguarding and keeping their credentials confidential, as well as for the actions carried out from their account. At any sign of unauthorised access, they must change their password and report it without delay to app@bluetechzone.com.
4.4 Access through identity providers. Where the User signs in with a Google, Apple or Microsoft account, access will also be subject to the conditions of the relevant provider. Losing access to that account may prevent access to the App.
5. Bookings at restaurants
5.1 Bookings are processed through the provider CoverManager and are subject to the actual availability of the establishment.
5.2 A booking request does not constitute confirmation. The booking will be deemed concluded when the Provider confirms it to the User through the contact means associated with their account.
5.3 The User may cancel or amend their booking from the App within the notice period indicated on the booking screen itself. The Provider may restrict access to the booking functionality in the event of repeated no-shows without prior cancellation.
5.4 The comments field associated with the booking is free text and its content is passed on to the establishment solely for the purpose of handling the request. The User is advised to limit its content to what is strictly necessary.
5.5 Each establishment may apply its own access rules, opening hours and conditions, which will prevail over the information shown in the App.
6. Events and experiences
6.1 Registrations are processed through the provider Luma and are subject to available capacity.
6.2 Events may be amended, postponed or cancelled for organisational, weather-related or force majeure reasons. The Provider will notify the User of such circumstances through the contact means associated with their account.
6.3 Certain events may set specific requirements as to access, age or physical condition, which will be stated on the event page. It is for the User to verify that they meet them before registering.
6.4 The User may cancel their registration from the App for as long as the event's conditions allow.
7. Informational content
Weather information, sea-state information and the other informational content in the App are provided for guidance only, come from external sources and may not be up to date or may contain inaccuracies.
That information must not be used as the basis for decisions concerning safety, navigation or the practice of water or outdoor activities. The User must in all cases follow official sources and the instructions of the resort's staff.
The remaining content published in the App is informational and educational in nature and does not constitute professional advice of any kind.
8. User obligations
The User undertakes to use the App in accordance with the law, good faith and these Terms, and in particular to refrain from:
a) Impersonating a third party or using someone else's account.
b) Accessing or attempting to access other Users' data or areas of the system not enabled for them.
c) Altering, decompiling, disassembling or reverse-engineering the App, or interfering with its operation or with the Provider's systems.
d) Using automated systems to create accounts or to make bookings or registrations.
e) Making bookings or registrations in an abusive or speculative manner or for resale purposes.
f) Introducing unlawful or offensive content, or content to which they hold no rights.
g) Using the App for commercial purposes unrelated to the resort's services.
9. User-provided content
The User retains ownership of the profile photo and of the texts they add to the App. By providing them, they grant the Provider a free, non-exclusive, limited and revocable licence to host and display them in the App for the sole purpose of providing the service. That licence terminates upon deletion of the content or of the account.
The User warrants that they hold the rights necessary over the content they provide and that it does not infringe third-party rights. Including the image of a third party requires their prior consent. The Provider may remove content that fails to comply with this clause.
10. Intellectual and industrial property
The App, its source code, its design, its distinctive signs and its content are owned by the Provider or its licensors, and are protected by intellectual and industrial property law.
The Provider grants the User a personal, limited, revocable, non-exclusive and non-transferable licence to use the App, confined to the purposes set out in these Terms. No other right is deemed assigned.
11. Availability, changes and updates
11.1 The Provider will take reasonable measures to maintain the availability of the App, without warranting its uninterrupted or error-free operation. Interruptions may occur due to maintenance work, technical incidents or causes beyond its control.
11.2 The Provider may add, change or remove functionalities. Where the removal or change is material, it will notify the User whenever reasonably possible.
11.3 The App receives automatic updates through the provider Expo and the distribution platforms. The proper functioning of the App may require the latest available version to be installed.
12. Suspension and termination
12.1 By the User. The User may delete their account at any time from their profile, section Privacy and security, or in accordance with the instructions published at https://bluetechzone.com/en/delete-account. Beforehand, they may obtain a copy of their data from the App itself.
12.2 By the Provider. The Provider may suspend or terminate the User's account in the event of breach of these Terms, fraudulent or abusive use of the service, or the ending of their link with the resort. Unless the seriousness of the breach or a legal obligation prevents it, the User will be notified beforehand and given the opportunity to make representations.
12.3 Effects. Termination entails the loss of access to the booking and registration history and to the content reserved for the resort's members.
13. Personal data protection
The processing of the User's personal data is governed by the App's Privacy Policy, which forms an integral part of these Terms and which sets out the purposes, legal bases, recipients, retention periods and the procedure for exercising rights.
14. Liability
The Provider is liable for damages caused by the breach of its obligations in accordance with applicable law.
Nothing in these Terms limits the rights granted to the User by consumer protection legislation, nor the Provider's liability for wilful misconduct, gross negligence or personal injury attributable to it.
Within those limits, the Provider is not liable for:
a) The provision of the services offered by third parties at the resort, in particular restaurants and event organisers, subject to their own conditions.
b) The accuracy of information from external sources referred to in clause 7.
c) Interruptions or deficiencies arising from the User's device, their internet connection or services provided by third parties.
d) Use of the App in breach of these Terms.
15. Conditions applicable to distribution through the App Store
These Terms are entered into solely between the User and the Provider, and not with Apple Inc. or Google LLC.
In respect of the App downloaded from the App Store, the User acknowledges and accepts that:
a) Apple is not a party to these Terms and assumes no liability whatsoever for the App or its content.
b) Maintenance and support services are provided exclusively by the Provider, with Apple assuming no obligation in that respect.
c) In the event that the App fails to conform to the applicable warranty, the User may notify Apple, which may refund, where applicable, the purchase price paid. Beyond that refund, Apple assumes no other warranty obligation.
d) It is for the Provider, and not Apple, to handle any claim relating to the App, including claims arising from product liability, failure to comply with applicable rules and any infringement of third-party intellectual property rights.
e) Use of the App is subject to the Usage Rules set out in Apple's Media Services Terms and Conditions.
f) Apple and its subsidiaries are third-party beneficiaries of these Terms and are entitled to enforce them against the User.
The User declares that they are not located in a country subject to a United States Government embargo and that they do not appear on its restricted party lists.
16. Changes to the Terms
The Provider may amend these Terms to adapt them to legislative developments or to changes in the App or in the services provided. The updated version will be published at this same address, stating its date.
Where the amendment is material, it will be notified to the User through the App or by email a reasonable time before it takes effect. A User who does not accept the amendment may stop using the App and delete their account.
17. Governing law and dispute resolution
These Terms are governed by Spanish law.
Where the User is a consumer, Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Defence of Consumers and Users, will apply, and the courts and tribunals of their place of residence will have jurisdiction, without prejudice to the mandatory consumer protection rules of their State of residence in the European Union.
Before taking legal action, the User may address any complaint to app@bluetechzone.com, and the Provider undertakes to deal with it and to seek an amicable solution.
18. General provisions
18.1 Partial invalidity. A declaration that any of the clauses of these Terms is invalid will not affect the validity of the remaining clauses, which will remain in full force.
18.2 No waiver. The Provider's failure to exercise any of the rights recognised in these Terms will not constitute a waiver of them.
18.3 Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Provider regarding the use of the App.
19. Contact
COSTA BELLVER, S.A. — Calle María Rosa Molas, 6 bajo, 12004 Castellón de la Plana (Castellón), Spain. Email: app@bluetechzone.com.